Tour Manager

If you know The Cleveland Orchestra, you know that we promise you the extraordinary. The experience of attending a concert by these world-renowned musicians is like nothing else, filled with powerful, even overwhelming emotions, a place where you can leave the daily grind behind and let the music take you to new places. The Cleveland Orchestra is universally admired for its world-class credentials, its gifted musicians, and its acoustically perfect and visually stunning concert hall.  The orchestra welcomes people of all ages, all walks of life, and invites them to experience something that is unique in the world.

We are currently seeking a Tour Manager, who will be responsible for managing the logistics of all Cleveland Orchestra touring/runouts, and assisting in executing production needs for orchestra concerts and productions outside Severance Hall. The Tour Manager will manage all relationships with hotels; identify viable travel schedules; manage travel vendor relationships; communicate tour information to the orchestra; secure documents for the touring party; prepare invoicing for tour guests; prepare and maintain touring itineraries; produce tour book and other internal planning documents; and escort the orchestra on all tours and external concerts.

The successful candidate will meet the following qualifications:

• Bachelor’s Degree preferred and/or 5+ years of related experience in orchestra touring and logistics
• 3-5 years of experience in travel or tourism industry
• Strong problem-solving skills combined with a collaborative approach
• Ability to successfully prioritize to manage multiple projects and deadlines
• Regular travel (both domestic and international) required
• Ability to consistently maintain a professional image and demeanor with excellent interpersonal skills
• Demonstrated independent, mature judgment
• Responsive, communicative, discreet and calm under pressure
• Broad knowledge and love of classical music
• Proven ability to establish and maintain effective working relationships with musicians
• Ability to work a flexible schedule that includes evenings, weekends, and some holidays
• Proficiency with Microsoft Office Suite, and the ability to learn and navigate multiple database platforms

We offer a competitive salary and excellent benefit package, including a 403(b) plan with employer match, along with the opportunity to work with a world-renowned Orchestra.