SEASON TICKET SERVICES COORDINATOR

Posted by Playhouse Square ; Posted on 
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SEASON TICKET SERVICES COORDINATOR
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Full Time/Benefits

Please include salary requirements when applying, in order to be considered.

Playhouse Square requires employees to be fully vaccinated against COVID-19 and receive a booster shot, when eligible. We are an Equal Opportunity Employer and requests for reasonable accommodation will be considered on an individual basis.

Playhouse Square is looking for a self-motivated individual with strong organizational skills to take on our exciting position of Season Ticket Services Coordinator.

Responsibilities include:

  1. Embrace Playhouse Square values and programs that further Diversity, Equity and Inclusion within the department.
  2. Meet standards of service and retention goals by maintaining a high level of commitment to, and providing superior customer service for, our customers and guests.
  3. Generate new ideas and thinking to improve customer satisfaction, grow revenue and reach assigned yearly goals.
  4. Pursue knowledge of, and effectively communicate facts about, Playhouse Square events, season ticket holder benefits and opportunities; demonstrate knowledge of Broadway product.
  5. Build strong relationships with, and proactively communicate to, assigned customers via telephone, email and in person.
  6. Consistently complete an outbound daily call volume quota provided by management.
  7. Meet assigned retention annual goals by proactively securing renewal commitments and performing all renewal processing procedures; assist in developing customized touchpoint campaigns to aid in driving retention.
  8. Regularly meet expectation to process and respond to all season ticket holder inquires, requests and feedback within 24 business hours.
  9. Process season ticket holder seat locations transfers (“conversions”) from the main stage to other venues when warranted.
  10. Coordinate 100% accuracy, confidential and secure input of customer information in the database.
  11. Coordinate and participate in exclusive season ticket holder special events and tours throughout the season.
  12. Research ticket orders, financial account details, and history of accounts.
  13. Provide continuous feedback from season ticket holders to Manager and offer ideas to improve procedures and service.
  14. Assist in other departments and tasks as assigned.

QUALIFICATIONS

  1. Self-motivated with strong organizational skills.
  2. Team player with ability to handle multiple assignments and responsibilities in a fast paced environment.
  3. Able to work flexible hours.
  4. Minimum 2-4 years of experience in a direct service industry.
  5. Relationship builder with excellent communication skills including strong interpersonal, verbal, and written abilities.
  6. Computer skills required: experience with Microsoft Office (Word, Excel, PowerPoint, Outlook), ticketing and CRM software is preferred.
  7. Bachelor’s Degree or previous experience managing a base of accounts.

BENEFITS

Playhouse Square is proud to have been recognized for 11 consecutive years as one of Cleveland’s Top Workplaces by The Plain Dealer, a recognition based solely on surveys completed by our employees.

Playhouse Square offers an attractive and comprehensive benefit package to employees that provides exceptional coverage. This package includes:

  • Medical and Dental Insurance
  • Long-Term Disability Insurance
  • Life Insurance
  • 401(k) Retirement Plan
  • Employee Assistance Program (EAP)
  • Wellness Program
  • Discounted Parking

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