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Les Délices seeks Operations & Marketing Manager

Posted by Les Délices ; Posted on 
Jobs - DEADLINE :  
Les Délices seeks Operations & Marketing Manager





Position Title: Operations & Marketing Manager

Reports to: Executive Director

Interacts with: Artistic Director, Patrons, Volunteers, Vendors, Musicians

FTE:  0.50

Status: hourly, av. 20 hours/week

Salary:  $16-20 per hour

Position Overview

The Operations & Marketing Manager reports to the Executive Director and is responsible for managing the organization’s production logistics, ticket sales and related marketing efforts. This is a part-time, hourly position that will average approximately 20 hours per week for 45 weeks per year. The Operations & Marketing Manager generally works out of the Les Délices offices in Shaker Heights, with flexibility to work remotely and to determine his/her own hours in consultation with the Executive Director. Various scheduled in-person meetings will be required, as will availability to work to work at all Cleveland/Akron-area concerts and outreach programs. Some evening and weekend work is required.


  1. Event Production
  • Communicate with
  • Manage all logistics with Cleveland venue partners, adhering to negotiated contracts
  • Rent or acquire any necessary equipment for performances (chairs, projectors/screens, etc.)
  • Work with volunteers to ensure concerts, receptions, etc., go smoothly
  1. Box Office
  • Manage annual process of box office set-up including discounts, etc.
  • Process ticket sales made directly from Les Délices. Monitor and respond to all patron inquiries that come in through the website or the phone.
  • Monitor ticket sales in patron management system for each performance, and determine the number of seats available for walk-in sales.
  • Manage the box office at every performance. Interacts with volunteers, and reconcile cash with ticket sales.
  • Assist with audit of the patron management system’s cash collections from ticket sales and verify the accuracy of all credit card charges.
  1. Marketing
  • Plan and/or implement all social media marketing strategies to leverage increased ticket sales and expand on-line presence on the website, Facebook, Twitter, YouTube, or other opportunities.
  • Coordinate the USPS and email dissemination of the season ticket brochure and individual concert reminders. Coordinate the dissemination of e-newsletters.
  • Coordinate advertising. At the direction of the Executive Director or Artistic Director, identify targets for paid advertising and exchanges.  Prepare a schedule for advertising activities.  Contact advertising sources, negotiate terms, and follow up with all materials required for ads.
  • Maintain press contact lists. At the direction of the Executive Director or Artistic Director, send press releases and other information to media.
  • Coordinate meetings of the Marketing Committee.
  1. Patron Support
  • Assist with generating subscription and single ticket buyer communications.
  • Assist with generating and mailing the annual solicitation letters. The master letter will be drafted by the Artistic Director, and she will sign each individual letter.
  • Audit the patron management service’s cash collections from charitable contributions. Verify the accuracy of all credit card charges and fees charged by the patron management service.
  • Generate acknowledgment letters to contributors for the Artistic Director’s signature.
  • Update and maintain the patron/donor data base using the patron management system.
  • Prepare reports of contributions.
  1. Other Duties as Assigned



  1. Education and Experience
  • Bachelor’s degree preferred
  • Experience working in an office setting
  • Experience working with a performing arts organization desirable, but not required
  • Music background desirable, but not required
  1. Skills and Knowledge
  • Excellent
  • Proficiency in Microsoft Office Suite
  • Understanding of leveraging social media for business
  • Ability to work in a virtual office using Dropbox, GoogleDocs, and other business software
  • Experience with database usage desirable, but not required
  • Familiarity with concert production details and artist handling desirable, but not required
  1. Behavioral Characteristics
  • Detail-oriented, efficient, and well organized
  • Ability to work independently and meet deadlines
  • Ability to interact harmoniously with patrons and volunteers
  • Flexibility and willingness to step in and help out when needed
  • Positive attitude and enthusiasm for helping a start-up organization grow
  • Punctual and respectful of agreed-upon arrival and departure times for programs
  1. Capacity
  • Must have own reliable transportation to/from office, performances, programs
  • Must have own reliable phone and laptop computer

To Apply:

Please submit cover letter and resume to Les Délices Executive Director, Laura Wiegand, at



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