Job Opportunity

Title:                     Visitor Services Associate

Schedule:             Part-Time (10-15 hrs. week)

SUMMARY

The Visitor Services Associate acts as a customer service agent in all areas of the Museum relating to admissions, crowd flow, ticketing, Museum Store sales, general admission and members. The VSA will also show exemplary customer service for all front of house including front desk, Museum Store, galleries, special events, and assist in handling all issues related to visitor safety and comfort.

DUTIES AND RESPONSIBILITIES

• Greet, welcome and check in visitors, orient them to the Museum and the galleries available to tour.
• Check-in guests upon arrival and review COVID protocols while in the Museum and exhibits.
• Maintain a safe environment for visitors and staff.
• Provide excellent front desk, museum store and overall customer service to guests.
• Answer telephone ticketing reservation line, return voicemail messages and input visitor reservations.
• Sell memberships and Museum Store merchandise.
• Open and close the Museum
• Ensure information desk and museum store are well organized.
• Provide accurate cash depositing and reporting
• Monitor front desk, exhibitions, and Museum Store throughout the day to insure protocols are being observed

Minimum Education Requirements

High School diploma, College preferred

Minimum Experience Required

Two years visitor/guest services and retail.

Computer experience required

Schedule

Varries with Museum open hours – Wednesday through Sunday