Front of House Team

Posted by The Cleveland Orchestra ; Posted on 
Front of House Team
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The Cleveland Orchestra is looking for individuals to fill various positions on the Front of House Team for concerts and events at Severance Hall. These front-facing roles are charged with delivering unparalleled experiences to The Cleveland Orchestra and Severance Hall guests, and will uphold and execute the principals of The Cleveland Orchestra guest experience brand, behaviors, and standards in all interactions with guests and colleagues. This is a seasonal, part-time position averaging 5-10 hours per week.

Team members will work cooperatively with the Customer Experience department to support operational direction, philosophy and goals of The Musical Arts Association and The Cleveland Orchestra; establish good rapport with other front of house staff and volunteer staff to ensure success; greet guests as they enter your area and offer help as necessary; direct guests to proper ticketed areas or answer questions as needed; find creative ways to personalize the experience for each Cleveland Orchestra guest; be knowledgeable about the building, as well as event you are working; demonstrate understanding of role in emergency procedures; remain on duty through concert or event until guests have left the spaces – extending parting comments as guests leaving the venue; and attend all relevant training and workshops.

Team members include Ticket Takers, Floor Coordinators, Directors/Greeters, Elevator Operators, Coat Check Attendants, Door Attendants, and the Head Usher/House Manager.

Successful candidates will meet the following qualifications:

  • GED or High School diploma
  • Interest in or experience with orchestral music preferred
  • A commitment to providing an exceptional customer experience
  • Strong communication skills
  • Prior customer service experience strongly preferred
  • Demonstrate independent, mature judgment
  • Convey a professional image and attitude
  • Ability to work a flexible schedule that includes evenings, weekends, and some holidays.
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