Donor Engagement Manager

Ideastream Public Media, a Cleveland-based multiple media organization and home to Ohio’s largest NPR, PBS and classical radio stations, continues to expand its trusted, in-depth, high-quality local news and information service to 22 counties in Northeast Ohio. As part of this growth, Ideastream seeks two passionate and self-motivated fundraising professionals with a love for community to serve as Donor Engagement Managers. We eagerly welcome individuals with diverse lived experiences and perspectives to enrich our work and bring fresh ideas into our organization.

Reporting to the Senior Manager of Sustaining Donors and Engagement, the Donor Engagement Managers are responsible for enhancing the experience, engagement, and satisfaction of Ideastream’s donors to increase retention rates and giving over time. The ideal candidates are mission-driven and adept at engaging, cultivating, and stewarding donors through consistent communication. These positions will manage a pool of 500-700 mid-level donors in a tiered portfolio. Typical duties include identifying donors with capacity for additional giving, creating personal touchpoints for donors based on their interests and giving, and executing strategies to achieve individual and organizational goals. The Donor Engagement Managers will work closely with the Philanthropy Directors to ensure successful transition of donors desiring a deeper engagement with Ideastream.

Qualified candidates will have the ability to build meaningful relationships with donors, community partners, and supporting organizations, demonstrate proficiency using CRM databases, and be able to work evenings and weekends as required. Candidates should also have strong verbal and written communication, decision making, project management, and problem-solving skills.

A Bachelor’s degree in business, communication, public relations, or a related field, and three years in development, donor relations, membership, events, or a similar role is preferred, though an equivalent of experience in related fields and education will be considered. The salary range for this position begins at $53,000 and is commensurate with experience. We offer a rich benefits program including medical coverage, a 403(b) plan with an employer match, paid time off, a parking subsidy, a lunch delivery service subsidy and much more.

Ideastream Public Media is an Equal Opportunity Employer. Diversity, Equity, Inclusion and Belonging (DEIB) is one of our core values, wherein we seek and incorporate the myriad diverse perspectives and lived experiences of our users, staff, board, and communities into all aspects of our work. While we don’t have all the answers to DEIB, we are making improvements through staff engagement, leadership training and recruitment efforts. We hope you join us on our journey and contribute to our efforts moving forward.

If you fit this profile and are looking for the next big move in your career please visit https://www.ideastream.org/about/careers