Director of Ticketing

Posted by Playhouse Square ; Posted on 
Director of Ticketing



Playhouse Square requires employees to be fully vaccinated against COVID-19. We are an Equal Opportunity Employer and requests for reasonable accommodation will be considered on an individual basis.

Full Time/Benefits

Please include salary requirements when applying, in order to be considered.

Playhouse Square is looking for a self-motivated, outgoing individual with strong data base management, and a service-oriented disposition  to take on our exciting position of Director of Ticketing.

Responsibilities include:

  1. Embrace Playhouse Square values and programs that further Diversity, Equity and Inclusion within the department.
  2. Oversee and have expert working knowledge of all aspects of the ticketing system and third party integrations, services and relationships; identify industry trends, actively research and introduce new tools and third parties to help deliver growth and support our needs and vision.
  3. Manage the financial needs of the department, including budgets, contracts, requests for proposals and payments.
  4. Manage integration and internal introduction of new features, tools, systems and procedures.
  5. Conduct consistent cross training with ticketing team to build redundancy and expertise in all areas.
  6. Operate with a service mentality to all departments, resident companies and users to advocate for their needs and locate tools to support their objectives.
  7. Trouble shoot, find solutions and act as primary liaison between the system and third parties, collaborating with departments and internal users, delivering upon their needs and seeking their input.
  8. Build and manage third party external client relationships.
  9. Create and maintain consistent needs assessment and training for all system users, departments and resident companies; meet regularly with users to fully utilize existing system resources; provide helpful documentation and support the needs of each user.
  10. Act as advocate and assure quality control over end user experience; includes visual appearance of ticketing pages, logic of placement, purchase flow, confirmations and invoicing; develop a process for thorough testing and feedback, evaluation, reporting and strategic rollout of new features.
  11. Direct the ticketing function, staffing and budgets for all box offices; work in conjunction with sales and service leadership on guest services work for all box offices.
  12. Write, issue and interpret business intelligence reports; evaluate efficiencies and procedures of existing report structure, seeking to streamline, improve accuracy and fulfill the business needs of the organization; create and present written or verbal assessment reports for executive management.
  13. Support internal and end users during various on sales, special events, and within box office.
  14. Acquire expertise on all aspects of ticket scanning and manage staff to assure a smooth, event ready and well-maintained system.
  15. Manage data storage, processes and cleanliness; revisit problems created by previous migrations and plan for future needs.
  16. Evaluate and continuously improve standard operating procedures; develop communications strategies with other departments, establishing reasonable deadlines and work flows,
  17. Develop and maintain industry contacts and relationships that prove beneficial to the staff and organization.
  18. Other duties as assigned.


  1. Minimum of 10 years management and technical experience in Ticketing within the sports, live entertainment or performing arts industry.
  2. Experience with integrating multiple systems and partners; working knowledge of AudienceView a plus.
  3. Experience with data base management, structure and reporting.
  4. Bachelor’s degree required.
  5. Outgoing, service-oriented and comfortable working in team environments.
  6. Flexible, with ability to work in fast paced, changing environment.
  7. Self-motivated with strong organizational and advance planning skills.
  8. Excellent communication skills, both verbal and written with ability to present at all levels.


Playhouse Square is proud to have been recognized for 11 consecutive years as one of Cleveland’s Top Workplaces by The Plain Dealer, a recognition based solely on surveys completed by our employees.

Playhouse Square offers an attractive and comprehensive benefit package to employees that provides exceptional coverage. This package includes:

  • Medical and Dental Insurance
  • Long-Term Disability Insurance
  • Life Insurance
  • 401(k) Retirement Plan
  • Employee Assistance Program (EAP)
  • Wellness Program
  • Discounted Parking

Playhouse Square requires employees to be fully vaccinated against COVID-19. We are an Equal Opportunity Employer and requests for reasonable accommodation will be considered on an individual basis.

In order to apply, please submit a resume along with a cover letter to one of the following:

E-mail to

Fax to 216-771-0217“>216-771-0217


Playhouse Square
Human Resources Department
1501 Euclid Avenue, Suite 200
Cleveland, OH 44115 

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