Development Operations Coordinator / Analyst

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Development Operations Coordinator / Analyst


Company Description

The Cleveland Institute of Music is a premier conservatory devoted to training the next generation of classical musicians. Our alumni earn jobs in the world’s finest orchestras, opera companies, educational institutions and use their extraordinary talent and technical mastery to build lifelong careers in music.


Job Summary

The Development Operations Coordinator serves as a member of the Cleveland Institute of Music’s (CIM) Development team and will be fully-versed in and exposed to the daily development operations of CIM; performing as a key figure in the effectiveness and overall ability of the department to achieve its fundraising goals, steward donors, and maintain financial records of donations. Under the direction of the Director of Development, the Development Operations Coordinator will support the implementation of fundraising strategies to increase contributed revenues from donors to CIM.


Job Responsibilities

  • Manage and coordinate development-related Raiser’s Edge functions
  • Assist with Telefunding, email, & Direct Mail campaigns
  • Answer and return calls from patrons and donors within 24 hours of receiving messages on the membership and events hotlines, in coordination with the Development team. Provide excellent customer service to all callers.
  • Support prospect researcher in conducting prospect research.
  • Assist with scholarship and endowment fund reporting, lifetime giving initiative, and other major gift and campaign related reports.
  • Attend events as a representative of the CIM staff
  • Other duties as assigned



  • Bachelor’s degree.
  • 1-2 years’ experience in gift processing and data analytics.
  • Strong preference for majors in the arts or demonstrated experience in a performing arts setting. Working knowledge of classical music a plus.
  • Extensive computer skills- familiarity with databases, especially Raiser’s Edge.
  • Proficient in Microsoft programs, including but not limited to Excel, Outlook, and Word.
  • Ability to adjust schedule as needed for support at functions, which frequently occur on evenings and weekends.
  • Ability to do basic accounting and mathematical computations with a high degree of accuracy.
  • Ability to communicate effectively with individuals.
  • Ability to handle multiple responsibilities and meet deadlines.


Additional Information

Qualified candidates should submit a cover letter, resume and three references. No phone calls please.

The Cleveland Institute of Music is an equal employment opportunity employer and educator and does not discriminate on the basis of race, color, creed, religion, age, sex, sexual orientation, disability, marital status, political affiliation or veteran status.

To learn more about the Cleveland Institute of Music please visit our website at