Job Summary: The Guest Services Representative will be responsible for ensuring a positive visitor experience by providing excellent customer service to our guests and members. This includes welcoming visitors to the Garden, providing information to guests, addressing visitor questions and concerns, processing memberships, and working the cash register and / or computer for payments.
While performing the duties of this job, the employee is regularly required to stand, walk, bend, and stoop; use hand to finger, handle or feel objects, tools, and controls, reach with hands and arms, and have the ability to talk and hear. The employee must have the ability to exert 5 pounds of force occasionally.
Additionally, qualified candidates must have the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and common fractions, and decimals; ability to calculate figures and amounts such as discounts and percentages; ability to read and comprehend documents; ability to effectively present information and respond to questions from groups of managers, guests, and the general public; ability to interact with the public and team members in a positive manner; ability to solve practical problems.
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