NOTICE OF JOB OPENING
CHIEF EXPERIENCE OFFICER
“Shortcomings in organizational culture are one of the main barriers to company success in the digital age.” – McKinsey & Company
ideastream, Northeast Ohio’s innovative multiple media organization, has an exciting opportunity for a Chief Experience Officer (CXO). Reporting to the Chief Executive Officer, this is an Executive Management level position for an individual who has experience with workforce development and managing and executing organizational strategic priorities. This position is directly responsible for establishing goals and implementing strategies to achieve a healthy, productive and successful workplace culture that ultimately improves ideastream’s user experience across all platforms.
The CXO will, in partnership with the CEO and the Executive leadership, set the management tone with the primary responsibility for the performance and accountability of the organization’s workforce development as well as user satisfaction, ensuring that all managers have all the necessary skills to do their functions at the highest level of professional competence at all times, by supporting and providing professional development for ideastream’s workforce on an ongoing basis. This individual must stay current with all relevant strategic industry and competitive information as it applies to the overall job responsibilities.
The person in this position shall support the vision, mission and strategic plan of ideastream, and will be a critical lead in defining organization goals to align departments effectively, act as a liaison between employees and other C-level executives, and establishes an emotional connection between employees, executives, and the organization as a whole. Specifically, this position will manage ideastream’s Human Resources and Digital Experience Team.
Being digital isn’t a strategy, or a skill set, or a section on an organizational chart… It’s a way of working. – QCatalyst
Communication. The CXO must strongly influence culture through the signals they send, the questions they ask, the feedback they give, and the kinds of messages they impart with their words and actions.
Alignment. The CXO will help employees understand how what they do is important to the strategic direction of ideastream.
Goals. Through vivid illustrations and models, the CXO will validate which actions ideastream considers exemplary, which behaviors are recognized and which outcomes receive approval.
Recognition. The CXO must maintain culture by honoring employees who share ideastream’s values, mission and vision.
Essential duties and responsibilities:
Essential Physical Demands and Working Environment:
Ability to see, communicate, hear and utilize electronic communication devices. While performing the duties of this job the employee is required to communicate effectively with others, sit and stand for extended periods of time. Use hands to manipulate a keyboard, telephone, paper, files and other equipment and objects.
WCLV 104.9 & WVIZ/PBS & 90.3 WCPN ideastream is an Equal Opportunity Employer. Women, minorities and persons who are physically challenged or with disabilities are encouraged to apply. Diversity is one of our core values.
If you fit this profile and are looking for the next big move in your career please go to
www.ideastream.org/employment and click on the position desired.