Job Description and Background
POSITION SUMMARY: The Box Office Manager is a member of the administration team that supports and carries out Near West Theatre’s mission both behind the scenes and in public. The Box Office Manager is in charge of daily box office operations and manages the box office during performance runs. This position will also be responsible for phone and reception duties, coordinating playbill ad sales, assist with coordinating and training volunteers, and certain general office assignments. As a team member, this position contributes to other work and special projects as assigned. This position is a part-time, 25-hour per week role during the hours of 11-4pm, Monday through Friday with the potential of 40 hours per week during production runs and special event coverage.
Near West Theatre has a unique identity as an intergenerational community-based theatre where people work side-by-side, onstage and off, producing our annual production season and through participation in mission-centric programs and events. NWT provides high quality, innovative, socially relevant musicals that are inclusive and accessible with our community. NWT is a founding anchor institution of the Gordon Square Arts District serving the Detroit Shoreway, West Side and Northeast Ohio communities in our state-of-the-art 27,000 square foot, ADA accessible facility.
Serve as receptionist answering the box office and main office phone lines
Greet guests entering the building
Receive and process ticket orders by phone and in-person
Manage NWT phone lines, including checking messages and updating voicemail for each production
Maintain Agile ticketing system, create all performance/special events, manage seating map and assign to proper dates
Coordinate audience communications via text and constant contact
Run and analyze reports for accountant and team members
Process ticket voucher donation requests from outside organizations
Train designated box office volunteers, interns, others, as necessary on the ticketing system and other box office related tasks
Coordinate with Front of House Manager for each production
Update, distribute and report audience survey for every performance and event
Assist with the recruitment, engagement and retention of front of house volunteers
Carry out general office work as needed, including filing, mailing, e-mailing and copying
Manage and order concessions inventory
Manage and order office supplies inventory
Manage Pitney Bowes machine, copier, and other office equipment
Assist production and administration teams with creating forms or data entry as needed
Assist members of office team with projects as needed
Coordinate and execute annual playbill ad sales campaign
Excellent written communication and proofreading skills
Ability to gather, organize and synthesize data and information for the presentation to internal and external stakeholders
Consistent attention to detail and accuracy
Familiarity with processing cash transactions securely and accurately
Ability to stay organized and meet deadlines
Desire and ability to work in a fast-paced environment
Ability to multi-task and manage multiple responsibilities / projects to fruition
Ability to work majority of performance evenings and weekends
High motivated to work alone or in collaboration with others
Able to collaborate with other staff members and volunteers as needed to ensure successful completion of projects and goals
Computer literacy, including Microsoft excel, word, and outlook
Experience with people and systems in box office or customer service
Interest in theatre arts and a commitment to Near West Theatre’s mission and values
A commitment to advancing NWT’s racial equity goals and commitments
QUALITIES AND CHARACTERISTICS
Kind, empathetic, and collaborative in maintaining a safe and positive work environment
A proactive self-starter and creative problem-solver
Passion to serve others
An appreciation for social justice initiatives
A desire to make our community and region a better society
Passion for helping guests, patrons, participants, families, and volunteers
Sense of humor and adaptability to maintain a positive work culture
A willingness to support other staff and pitch in when someone needs help
Calmness under pressure
MANAGEMENT RESPONSIBILITIES: This position is responsible for training interns and volunteers, and monitoring the quality and accuracy of their work. May be assigned as project manager or team leader for specific projects.
REPORTING RELATIONSHIPS: This position reports to the Director of Advancement. The Box Office Manager also works closely with the Executive Director, Artistic Director and Engagement Manager.
PREFERRED EXPERIENCE: High school diploma or GED required. Associates Degree or other additional education desired. 1-3 years’ experience in customer service, box office coordination, or similar positions highly desired.
JOB CLASSIFICATION: This is a Part-Time, 25-hour per week position with a work schedule of 11-4pm, Monday through Friday. The Box Office Manager will be required to work some evenings and weekends that will increase hours during performance runs up to, but not to exceed 40-hours per week. NWT offers a starting hourly rate of $17-an-hour in addition to medical and dental benefits.
PHYSICAL: Must be able to work in an open office environment. Requires the ability to sit and be stationary for prolonged periods of time, normal or corrected vision and manual dexterity sufficient to perform work on a personal computer and other office equipment such as a copy machine and computer printer. Candidates must follow our COVID-19 policies and procedures and complete a background check.
To Apply: Please apply with cover letter and resume online through our website form. If preferred, applicants may email application directly to: firstname.lastname@example.org with the job title listed in the subject line; or mail to: Near West Theatre, ATTN: Human Resources Department, 6702 Detroit Avenue, Cleveland, OH 44102.
Position will remain open until filled. No phone calls, please. Near West Theatre is an equal opportunity employer and is strongly committed to creating a diverse and inclusive environment where a variety of backgrounds, cultures, orientations, ideas, and talents can flourish.