Audience Support Coordinator

Posted by ideastream ; Posted on 
Audience Support Coordinator
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Audience Support Coordinator

ideastream, a Cleveland-based multiple media organization and home to Ohio’s largest PBS, NPR, and classical radio stations, seeks an energetic and responsible individual with great communication skills, a “can-do” attitude and love for community to serve as our Audience Support Coordinator (Coordinator) to support viewers, listeners, donors, and members.

Reporting to the Membership Operations Manager, the Coordinator builds relationships with our audience members and donors by overseeing the Audience Outreach Program. The Coordinator serves as the technical support for Passport, ideastream’s member benefit program, maintains files in the customer relationship management database (CRM), and tracks all member communication in the CRM all while providing excellent customer service.

Qualified candidates will demonstrate proficiency using CRM databases and a combination of excellent writing, communication, problem-solving, and organizational skills and will be able to juggle a variety of concurrent tasks under tight time constraints. A Bachelor’s Degree in Business, Marketing, Hospitality, or a related field and one to three years of experience working in a fundraising or donor relations setting is preferred, though an equivalent of years of experience in related fields and education will be considered.

ideastream is an Equal Opportunity Employer. Women, underrepresented populations, and persons who are physically challenged or with disabilities are encouraged to apply. Inclusion is one of our core values, wherein we respect the broad diversity of our communities and reflect it in our programs, services, board, and staff.

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