Cleveland Public Theatre (CPT) is hiring a Patron Services Manager who is a core part of the CPT staff and will make a meaningful contribution to life at CPT and our community impact.
Review of candidates will begin immediately. To apply for the position, send an email to Caitie H. Milcinovic, Director of Organizational Advancement at caitiehm@cptonline.org by end of day Tuesday, July 6. Subject line should read: YOUR LAST NAME, Patron Services Manager. Your email should include two attachments: a resume, and a two-page cover letter giving examples of your related experiences and explaining why you are interested in this position. No phone calls, please.
JOB DESCRIPTION
CPT is looking for an upbeat, charming, helpful person to elevate patrons’ CPT experience. The Patron Services Manager will report to the Director of Organizational Advancement through Pandemonium 2021, and thereafter to the Director of Audience Engagement & Media Relations. They are responsible for managing the Front of House team including 1 full-time staff member (the Patron Services Associate) and 6-9 part-time staffers (house managers, bartenders, and a parking attendant). This includes hiring, training, and scheduling, while managing day-to-day Front of House operations. The Patron Services Associate is a large support for this role. The Patron Services Manager must frequently exercise independent judgment, initiative, and the ability to re-prioritize competing responsibilities. Skillsets needed for this job include exceptional customer service, cash handling, knowledge of QuickBooks and financial reconciliations, comfort with technology including Microsoft Office, Adobe, and Customer Relations Management (CRM) databases, inventory management, forward-thinking, and planning, problem-solving in the moment, and event planning. Previous box office experience is required, and previous management experience is highly encouraged. Candidates fluent in Spanish and/or Arabic are especially desirable.
Salary range is $34k to $38k based on work experience. Benefits include health insurance and paid time off. Anticipated start date is Monday, August 16.
RESPONSIBILITIES
QUALIFICATIONS
The ideal candidate will be able to demonstrate the following:
Skills
Experience
Qualities and personality
Other
ABOUT THE CPT STAFF
CPT cares passionately about reflecting our community and pursuing diversity at all levels of the organization. CPT has a demanding work environment with long, intense hours, but we have fun and love what we do. We value courage, integrity, representation, joy, respect, humanity, and challenging ourselves and each other to be our collective best. For applicants considering relocation to Cleveland: our city is an excellent community to live in with top-notch arts and culture, a vibrant theatre scene, beautiful public parks, a great lake, and affordable housing.
ABOUT CLEVELAND PUBLIC THEATRE
CPT is a nationally recognized center for contemporary performance. Our mission is to raise consciousness and nurture compassion through groundbreaking theatre and life-changing education programs. CPT implements this mission through our theatrical season, featuring between 8-10 adventurous professional productions and a robust series of new play development programs that support writers and devisers at multiple points in the creative process. CPT’s acclaimed education programs engage communities in devising new works that speak to contemporary issues and empower participants to work for positive change in our community. CPT is home to resident community ensembles Teatro Público de Cleveland and Masrah Cleveland Al-Arabi, and CPT annually presents Station Hope, a large-scale community arts festival. CPT’s budget is around $1.8 million per year. CPT has 17 full-time staff members, and we are currently hiring 4 additional positions, for a total of 21 staff.
CPT COVID-19 WORK POLICY
Staff are required to work in-office at least 35 hours per week. On average there would be an additional 15 hours of work per week, with the option to work from home when the needs of the position allow. Unvaccinated employees are required to wear masks when in CPT facilities or when working with people under the age of 12.